Privacy Policy
Effective Date: 28/04/2026
At IceWorks Pro, we are committed to protecting your privacy and handling your information with transparency and integrity. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or services.
1. Information We Collect
We collect information necessary to provide our products and services efficiently.
1.1 Personal Information
When you contact us, request a quotation, or place an order, we may collect:
- Full name
- Email address
- Phone number / WhatsApp number
- Company name (where applicable)
- Billing and delivery address
1.2 Inquiry & Order Information
- Product requirements and specifications
- Order details and transaction history
- Communication records (email, phone, WhatsApp)
1.3 Automatically Collected Data
When you visit our website, we may automatically collect:
- IP address
- Browser and device information
- Website usage data (pages visited, session duration)
2. How We Use Your Information
Your information is used to support our operations and improve your experience.
We use your data to:
- Respond to inquiries and provide quotations
- Process and deliver orders (typically within 2–4 weeks)
- Coordinate logistics across UAE and KSA
- Provide after-sales support and warranty service
- Improve website performance and usability
- Communicate updates, offers, or service-related information where relevant
3. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Enhance user experience
- Analyze website traffic and performance
- Store user preferences
You may disable cookies through your browser settings; however, some features of the website may not function properly.
4. Sharing of Information
We do not sell or rent your personal data.
We may share your information with trusted third parties, strictly for operational purposes:
- Logistics and delivery partners (UAE & KSA)
- Payment processing providers
- Hosting, IT, and analytics service providers
All third parties are required to maintain the confidentiality and security of your data.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Secure hosting infrastructure
- SSL encryption (HTTPS)
- Controlled access to data
While we strive to protect your information, no system can guarantee absolute security.
6. Communication & Consent
By submitting your information or contacting us, you consent to being contacted via:
- Phone
This communication may include quotations, order updates, and service-related messages. You may request to opt out of promotional communications at any time.
7. Data Retention
We retain your information only as long as necessary to:
- Fulfill orders and provide services
- Maintain service and warranty records (including 1-year warranty support)
- Comply with legal and regulatory obligations
8. Your Rights
Subject to applicable laws in the UAE and KSA, you may have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent for marketing communications
To exercise your rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to external websites. IceWorks Pro is not responsible for the privacy practices or content of such third-party sites.
10. Children’s Privacy
Our services are intended for commercial and professional use. We do not knowingly collect personal information from individuals under the age of 18.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our operations or legal requirements. Updates will be posted on this page with a revised effective date.
12. Contact Information
For any questions or concerns regarding this Privacy Policy:
IceWorks Pro
📍 Cloud Spaces – Dubai Mall Fountain Views, Downtown, Dubai Mall – Level M, Fountain Views – Dubai
📧 info@iceworkspro.com
📞 +971 56 189 2379 (Call & WhatsApp)