1. About IceWorks Pro

Iceworks Pro Trading LLC is the trading brand, registered in Sharjah UAE under licence or registration number 2647816.0

Office address: Office 1304, Iris Bay, Business Bay, Dubai

Email: info@iceworkspro.com

Phone / WhatsApp: +971 56 189 2379

We supply ice machines to customers across the UAE and the GCC, including Saudi Arabia, Qatar, Kuwait, Oman and Bahrain.

These terms apply to purchases through iceworkspro.com and orders accepted through quotations, email or WhatsApp. They should be read with our Warranty Conditions and Privacy Policy. Order-specific terms are confirmed before purchase. Mandatory legal rights always apply.

2. Quotations and order acceptance

A quotation identifies the model, quantity, specifications, total price, currency, validity period, payment schedule, delivery location, estimated lead time and included services.

An order is accepted when we issue written acceptance or an order confirmation. An automated acknowledgement of your enquiry or order request is not acceptance.

Check the details and tell us promptly about errors. You must be legally able to make the purchase and authorised to order for your business. We will not substitute another model without your agreement.

3. Prices, taxes and payment

The total price, applicable taxes, delivery charges and other costs are disclosed before acceptance. Payment is due according to the confirmed schedule, and we issue an invoice for the purchase.

For cross-border GCC orders, the quotation states who handles import clearance and pays applicable duties, taxes and local charges. Duty-paid delivery applies only when expressly included.

If we identify a material pricing or listing error, we will explain it and seek your agreement to a correction. If you decline and we cannot fulfil the accepted order, we will refund your payment, subject to any further rights under applicable law.

4. Product information and performance

Specifications apply to the exact model quoted. Rated ice production uses the manufacturer’s stated test conditions. Actual output depends on ambient and water temperatures, ventilation, water quality and correct setup.

Storage capacity is separate from daily production. Images are illustrative, but supplied equipment must match the agreed description.

Voltage, electrical frequency, refrigerant and certification details are confirmed for the selected model and destination.

5. Delivery and delays

We arrange delivery across the UAE and the GCC, with availability, charges and timing confirmed for each order.

Selected catalogue models have an estimated lead time of 2–4 weeks. Other models, supplier orders and destinations may take longer. Each quotation states when the lead time begins and whether it refers to dispatch or arrival.

Provide an accurate address and disclose access restrictions, unloading requirements or permits before ordering.

We notify you of expected delays and discuss revised dates. Applicable cancellation and refund rights are honoured if we cannot fulfil an order or delivery is late. Events outside reasonable control do not remove rights preserved by law.

6. Inspection and handover

Inspect the packaging and machine on delivery, note visible damage or shortages where possible, and send photographs promptly.

We will help resolve goods supplied damaged, faulty or incorrectly. Signing a delivery note confirms receipt without waiving rights for hidden defects or other legally protected defects. We remain responsible for our applicable delivery obligations.

7. Machine setup and site requirements

IceWorks Pro supplies machines and arranges delivery. We do not currently provide installation, utility connections or on-site commissioning.

Customers arrange any required installation with a qualified professional in accordance with the manufacturer’s instructions. This does not reduce our obligations for the goods supplied or their warranty.

Before ordering, check the machine’s dimensions, power, water, drainage, ventilation and clearance requirements against your site. The customer arranges suitable utilities, a level supporting surface, safe access and any necessary plumbing, electrical work, lifting or water-treatment equipment.

We can clarify model specifications and setup requirements before purchase.

8. Cancellation and change-of-mind returns

Contact us promptly to change or cancel an order.

Standard, non-custom machines may be returned for a change of mind within 7 calendar days of receipt if unused, uninstalled and complete with original packaging, accessories and manuals, subject to any additional rights under applicable law.

Genuinely customised or specially manufactured products may be excluded where lawful and disclosed before purchase. Importing a standard product does not automatically make it customised.

These restrictions do not remove rights for faulty, damaged, misdescribed or incorrectly supplied goods.

Request return instructions before shipping. Any lawful return transport or completed-service charges must be disclosed before purchase and explained before return arrangements. Custom-order cancellation costs must reflect agreed terms and documented commitments.

No automatic restocking charge applies to valid defect claims.

9. Faults and refunds

Report faults or goods that do not match the agreed specification. We assess the issue and provide the repair, replacement, refund or other remedy required by applicable law and our Warranty Conditions.

Missing packaging does not automatically invalidate a defect claim.

We aim to issue approved refunds within 14 calendar days after return and reasonably necessary inspection, or sooner where legally required, normally through the original payment method. Bank processing time may follow.

10. GCC customers and mandatory rights

Consumer, online-purchase and warranty rights may differ between GCC countries. These terms do not reduce any mandatory protection applicable to your purchase.

Where the Saudi E-Commerce Law applies, unused-product cancellation generally lasts 7 days from receipt, subject to statutory exceptions. Cancellation and refund rights also apply to delivery delays exceeding 15 days from the contract date or agreed delivery date, subject to agreed extensions and legal exceptions.

Mandatory rights in the UAE, Qatar, Kuwait, Oman and Bahrain also remain unaffected.

11. Responsible use and support

Follow the machine’s operating, cleaning and maintenance instructions.

Standard warranty benefits do not include business interruption, emergency ice purchases or lost profit. Any legal compensation rights remain unaffected.

Nothing in these terms excludes liability or remedies that the law prevents us from excluding, including liability for fraud.

12. Website, privacy and disputes

Website content is protected by intellectual property rights. Commercial use requires permission. Customer filming, testimonials and promotional collaborations require separately agreed permissions.

Our Privacy Policy explains how personal information is handled.

UAE transactions are governed by applicable UAE law. Mandatory protections and jurisdiction rights in other GCC countries apply where relevant.

Contact us to resolve concerns. Your right to approach competent authorities and courts remains available.

Updates apply to future orders unless legally required or separately agreed for an existing order.